Support Services

Due to COVID-19 social distancing guidelines we are not making home visits and our Children’s Centres are not running the usual programme of services as outlined on the site. But don’t worry we are still here for you!

We are keeping a close eye on how we can keep you and our staff safe and supported. Our team are making contact with as many of our families as possible providing support to our families via telephone, emails, video chat, etc.

Plumstead and Brookhill Children’s Centres and Plumstead Nursery have remained open for essential worker and identified families childcare and we are providing emergency support and food provision service from Brookhill to referred families.

In addition, the Royal Borough of Greenwich Community hub have 1000+ volunteers supporting in the community. They are collecting & delivering prescriptions, delivering essential food packages and connecting residents to local community services.

You can request support online or call the helpline number:
0800 470 4831 or email

Covid-19 Emergency Food Provision

Home-Start Greenwich has been working in partnership with organisations such as Feeding Britain and FareShare to provide emergency food provision to vulnerable families during the Covid-19 pandemic.

The current crisis has already affected thousands of children, leaving many of them at great risk of hunger and malnutrition due to factors such as:

  • Their parents/carers being financially affected
  • Nil recourse to funds/low-income families not being able to purchase sufficient amounts of food or access food banks due to closures.
  • No longer having access to free school meals

Funding from Feeding Britain and a partnership with local caterers (First Choice Caribbean Hut Lunches), has enabled us to provide cooked meals to some of the most vulnerable families in their local community. Carib-hub has put together a varied menu, with nutritionally balanced cooked meals, which come with basic heating instructions. Since the 31st March we have been distributing 60 meals a day twice a week (120 meals every week) via Brookhill Children’s

Centre in Woolwich, whilst co-ordinating a team of volunteers to deliver to families self-isolating or unable to collect safely.

Project Developments

  • Additional funding raised has meant offer has increased to 80 meals a day 3 days a week (240 children per week receiving a cooked meal).
  • Working in partnership with RBG /GS PLUS Ltd who are providing a food delivery service to our families using their buses.
  • Receiving food donations from Fareshare and local supermarkets which are being given as additional food offer with cooked food.
  • From 24th April distributing uncooked food donations to a wider range of families due to an increase in amounts received.

Food Provision Service Case Study

Background and context

L is a single parent, living in a house in SE18, she has 3 younger children ages 3, 5 and 12 years and 3 grown up children.

Her youngest child is 3 years old with Downs Syndrome, respiratory problems and is oxygen dependant – a nurse normally helps with his care.

Mum suffers with her own mental health and has severe asthma and COPD.

As a result of their health needs, they are vulnerable and have to self-isolate for a 12-week period. Mums 3 older children are adults and all work in keyworker roles. They have had to temporarily move out of the family home as there is too much risk that they will bring infection into the house (her 3 year old is susceptible to catching any kind of infection normally without the threat of COVID19). The grown children are not living that close by so are unable to help with food shopping.

This has all impacted on mums mental health as she would normally have them around to help her practically and she misses the adult interaction and having someone to talk to.

We received the Referral on 1st April from one of our partners who runs a Downs Syndrome Support group at one of our Children’s Centres, requesting some support for L as she was struggling to get to the shops for food. Mum was contacted, on the same day of the referral, to offer her a cooked meal from our emergency food provision. Cooked meals for all of her children were provided and a bag of fresh produce and groceries were delivered to her.

Between 1st April and 1st May, the family have received cooked meals and a bag of groceries on 8 occasions. The frequency has been at least once sometimes twice a week over the 4-week period, this support will continue as long as we are able to continue to fund the emergency food provision from external funding

Feedback from Mum

“ I would just like to say a huge thank you for all your help and support throughout this lockdown, your support and help has helped myself and my family out tremendously, my children A age 12 , L age 5 have loved all the gorgeous dinners that we have received, I myself suffer with depression, Bipola, personality disorder I also have extreme asthma also COPD. My youngest son L who is 3 has Down syndrome and is also oxygen dependant 24hours 7days a week, has respiratory problems, and suffers with quite a lot of infection, he is nonverbal and is peg feed due to unsafe swallow.


Your support has really helped myself and family as I’m spending alot of time dealing with L by myself due to his nurse not allowed to attend our home, I’m very very grateful for your kindness and support through this hard time and my children are enjoying the lovely hot cooked meals. I have older children that normally are here to help me but due to them all still working, they have moved out as there worried about passing anything on to us all, I will forever be grateful to you all, thank you again.


A nice surprise was that it was my birthday this week and the driver delivered a couple of extra meals as they were spare so I was able to have one too with the kids which was really delicious (Jerk Chicken and rice) and made my birthday!”

Miss L J


  • Children are getting fresh cooked healthy meals, their basic nutritional needs are being met, in addition, the family are being introduced to foods mum would not usually cook at home and are really enjoying them.
  • Financial impact – There is more available money for other meals and essentials. The provision is helping to manage budgets.
  • Less pressure and stress for mum, she doesn’t have to cook on the days that she is receiving the food provision. This gives her a bit of a break and she is less likely to feel overwhelmed and low.
  • Our calls to mum when we are confirming menu choices are a point of contact for Mum. If she feels she needs any other support, we can signpost to other services or simply be some adult interaction for her.

Covid-19 Online weekly timetable

We want to stay in touch now more than ever. We are introducing a regular online programme and increasing our fun competitions and top tips on social media. There are lots of activities for you and the little ones to take part in each day provided by a lot of the regular faces that work in our children centres. We also have a number of zoom classes taking place online. Please join our membership page and access our resource library where you can access our digital activities, information library and members only competitions.

Online Video Content


Reading Corner

Various Staff, Volunteers and Service Providers will be sharing their favourite books

– All Ages – 


Interactive Music-Making (IMM) Therapy

Targeted musical activities which encourages early childhood development with Oxleas


Tiny Feet

An exciting introduction to dance and movement with We are Footsteps

Walkers to Pre-school age


Laugh, Sing and Play

Family laughter workshop with interactive games & songs with Video with Patricia Byrne



Baby Play

Story time and sing-a-long with Sharon or Linda

0-12 months

Fun Fridays:

Miscellaneous fun-time videos from Staff, Volunteers and Service Providers

All ages

Competition Time

Weekly competitions for young and old to take part in.

Zoom Lessons/Sessions


ESOL 12.45pm-2.45pm –

Classes for adults wanting to improve their English and work towards a qualification. To book a place call Millie Easter 07733 307 266

Mum’s Aid Counselling

12-week programme provides tailored one-to-one support for mums with postnatal depression and other mental health issues. 07758763908


Greenwich Downs Group – 3rd June 3.30pm-5pm 

Greenwich Downs Group Parent-led support group, whose main aim is to provide support to families who have a member with Down’s syndrome. Join their Facebook group here


Taru Art Fantastic sessions 10am-11am –

Storytelling, songs and crafts.

Register to attend lessons here

Nourishing Nippers online

Baby weaning sessions 1pm-2pm

4 week course 2nd,4th,9th,11th,16th June

Register to attend lessons here


Special Babies and Children’s Group  10.30am-11.15am –

Friendly, supportive, parent-led group for babies and children under 5 with additional needs*.Join their Facebook group here

Beginners Ballet lessons  5.30pm-7pm –

To book a place call Nashira 07549 517 813


Provision of specialist counselling and support for pregnant and new mothers aged up to 21 years living in Green-wich. 07502 580928

*This includes babies who’ve spent time in special or intensive care (SCBU or NICU), toddlers with developmental delays, and young children with special educational needs or disabilities (SEND).


Baby Massage with Harvinder

Start date: TBC


Citylit Family Learning Workshop – World Turtle Day

Saturday 23rd May – 1:30 – 3:30

Fun activities whilst learning about turtles. You get to make a turtle shell pattern and create a turtle hand puppet. 


Oak House,
71, Barnfield Road,
SE18 3UH

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